Oakton springs Dr, Katy, TX, 77494, USA (832) 426-2103 info@freighttx.com

How To Be The Best Vehicle Transportation Customer?


How To Be The Best Vehicle Transportation Customer?

Old or new, classic or sports, every car is surely in a league of its own. No matter what the circumstance is, it always hurts to take a trip to the mechanic. With that being said, let us dive into the main event of today’s blog.

If you have ever shipped a car before, you know how stressful it can be, especially when your shipment vehicle is your only car. Still, that does not mean that you do not have what it takes to be a great vehicle transportation customer.

Most of our customers are reasonable people who know that transporting a vehicle requires time, money, and correct logistical coordination. Furthermore, most of the time, the entire transporting journey is carried out smoothly, but sometimes, it can hit a few bumps (pun intended), and the plan can go sideways. If something unexpected happens during the process, we ask you to stay reasonable and understanding of the situation.

In our line of duty, we have dealt with thousands of customers over the years. Most of them are considerate and reasonable people, but some of them were daunting and impossible to work with.

If you want to know how you can avoid being the impossible customer, keep reading as you will learn all the DOs and DON’Ts.

  1. Be Polite.

Being polite is one the most admirable thing one can do as it gets you far in life. Still, not everyone gets how important it is. Even if things are fine and going according to your plan, be kind. Always remember that fighting fire with fire is futile. Drivers and workers at Freight TX are just working on customer service. Even if they happen to engage a few bumps in the process, your unnecessary rudeness won’t make the situation any better. They are already working under a lot of stress as they are trying their best to meet all our customers’ demands and leave them delighted.

In some cases, our customers get upset over things our representatives have no control over. For example, the truck breaking down, late pickup and delivery, and damage to the vehicles. These situations are not in control of our representatives, so please, be as polite as possible.

  1. Availablity.

Technology has come a long way. Nowadays, almost everyone is blessed with a smartphone or a cellphone. So, unless you are busy with something, it should not be challenging to stay in touch with you. Our representatives are strictly instructed to keep you aware of all the changes that may occur in the process. In essence, communicating fully with you is not only convenient for us but makes it much easier to achieve our goals in providing the best auto shipping service.

  1. Flexibility.

It is entirely understandable that when things do not go according to plan, it may upset you. Moreover, you need to understand that the entire shipping procedure is carried out in different steps. Pick up and delivery times are just an estimate, as well as the transportation times. As these things are not in our hands, our drivers can’t be held accountable for any mechanical issues or traffic. So being flexible and reasonable with the shippers will result in a perfect experience for everyone in the long run.

Why Choose us?

Freight TX is surely the best for multiple reasons. With over a decade of experience, we pride ourselves on the utmost customer satisfaction. As our goal is to be the leading auto transportation company in the country, we take all the necessary steps on the path of success. With over tens of thousands of satisfied clients, fortunately, we have never received any negative remarks.

With that being said, always make sure to choose from the best available options when transporting your beloved vehicle. We understand how infuriating it can be to see your vehicle undergo repairs. By opting for Freight TX, you can rest assured of this as our representatives are strictly instructed to keep your vehicle their number 1 priority.